Shopping With Us
Tickets
Online Packaging and Postage
Getting your tickets online is the easiest way for you to buy, however it costs us significantly more than walk up sales.
This is why, for online orders only, we have had to introduce a minimum postage and packing charge of £2.00 to help cover the extra costs which we have to pay. This charge is not a booking fee.
We do not charge you separately for things like:
- PayPal Fees
- Credit/Debit Card Fees
- Ticket Processing
- The cost of running our online shop or for employing a ticket agent
These kinds of booking fees are included in the ticket price, see below for more details.
We do our very best to keep costs down and never make a profit on them at your expense.
Booking Fees
We don't charge you a separate booking fee for buying your Solfest tickets, however that does not mean that we are not charged a fee by our ticketing agents.
As a gesture of good will to you, Solfest will cover this cost at the point of sale.
In the unlikely event that we are forced to cancel the festival, the booking fee for each ticket will be deducted by the agent before any refund is made to you.
Delivery
We receive a large amount of ticket orders every day and batch process them - as a result you will not receive your tickets through the post immediately. This applies to both Standard and Special Delivery orders. If you have not received your tickets by mid-August please get in touch.
Tickets ordered closer to the festival may be held at the gate for you to collect. You will be advised at the time of ordering if this applies to your order. If you do not hear anything to the contrary they will arrive through the post.
If you have query about tickets ordered on the website our online form is the best way to get in touch. Remember to include your order reference number.
Refunds and Transfers
Tickets are non-refundable, unless the event has been officially cancelled, please see above for more details.
You may however, give or sell your ticket to another person, provided you don't charge more for it than you paid.
Postage and packing charges are also non-refundable.
Buying our tickets, with the sole intention of selling them on (touting) is not allowed.
Lost or Stolen Tickets
We are unable to replace or refund tickets which have been lost or stolen. If you are concerned about this, please consider taking out suitable holiday/travel insurance or contact your card company to see if they cover your purchases.
For peace of mind you can choose to select the 'Special Delivery' option during checkout. This costs a little more but offers proof of posting and online tracking. Special Delivery also includes compensation from Royal Mail up to £500 for lost items. A signature will be required upon delivery.
Merchandise and Products
Returns and Refunds
At Solfest we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. If you are not satisfied with your purchase, you have 7 days from the date of delivery to return your order to us for a refund.
We reserve the right to refuse to refund items that are not returned within 7 days of delivery.
Where applicable, items returned must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.
We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.
Delivery charges are non-refundable.
Please notify onlne sales support that you are returning your order, pack the relevant item securely and send it to us with a copy of the sales reciept so that we receive it within 7 working days after the day of the date that the item was delivered to you.
Send the parcel using any secure and traceable method i.e. Recorded/Special delivery, and retain your proof of postage receipt. Please be sure your package is insured and prepaid.
Please note returns can take up to 28 days to be processed.
Your refund will be credited back via the original method of payment. Please allow up to 3-5 days for your refund to appear on your bank statement.
PayPal Payments
PayPal orders will be treated as any other order, your PayPal account will be deducted when we receive your order. Any returns can be sent to us by post. In both cases your PayPal account will be credited, cash and card refunds are not available on PayPal orders.